Staybridge Suites St Catharines Conf Ctr, an IHG Hotel - St. Catharines, Ontario

Maryanne Mcfadden

I usually stay at this Holiday Inn when I'm in town visiting family and have always had a pleasant experience. They were under renovations the last time I stayed here and unbeknownst to me, they are now 2 different hotels in the same building. I booked what I thought was the same type of suite that I normally do but when I got to the room it was terrible. Small, dark, unappealing. I have never had a room like that there ever. I inquired at the front desk about the quality of my room and that's when I was told that I had booked on the Holiday Inn side of the hotel and the other side (which is what had been renovated) was now Staybridge Suites. The concierge happily offered to check if there were any suites available on the Staybridge side and I was able to switch rooms for the same rate. The room was absolutely beautiful and exceeded what I was originally expecting when I checked in. The front desk staff was absolutely amazing in helping to remedy the situation and I now know to make sure I book on the proper side of the hotel the next time. I can't remember the gentleman's name who assisted me but the initials on my breakfast card were VP. The stay was wonderful!

Susan Urban

I was hoping we found our hotel. Staff wasn’t friendly. Breakfast that came with our stay was tasteless and found bugs in the buffet area. Someone entered our room when we were not in it.
Positives; our suite had a full sized fridge, everything was there except a kettle. I heard it was recently redone. And exciting to have laser tag, bowling and arcade on site. No hot tub though.

April Chan-Tsui

It was good but not great; definitely nothing that was terrible or anything like that, but just a few little things that could have been better.

The pros: As a family with young children, the suite style with full kitchen was a huge plus. The on-site bowling and arcade spot was also great, as was the pool. The location was also convenient, with supermarkets and restaurants close by.

The cons: For a newly renovated suite, there were just many minor things that made it okay rather than amazing. For example, the layout of the washroom wasn't ideal because the way it was set up, the shower was cramped, and there was hardly any counter space by the sink. There were no suitcase racks, so we had everything on the floor; they said those racks are not part of their "brand", which I could almost buy into if they were wanting us to treat it like home, but for that to be true, you'd need more than 9 hangers in two small closets (perhaps a add a dresser?) Other minor gripes was the often long wait for the elevators and the lackluster breakfast (I know expectations shouldn't be high with breakfast options, but we have tried other locations that were better; the eggs and oatmeal were REALLY dry, and fruit flies were around the uncovered and yogurt). We were fine with the street noise at night, but I could see that as a downside for some people.

Overall, it wasn't a bad stay at all, and the hotel is fine, but the little things made it an only okay stay for us personally.

Buddy Philips

Our first room didn't meet our needs for accessibility. Staff were very helpful getting us moved to another room. We had a very comfortable stay.

armyMOOmoaFC

If I could give this place zero stars I would. This is the worst hotel I’ve ever been to. The housekeepers are big thieves stole my stuffs and when I asked for it back they said they couldn’t help.
Also which place stops breakfast at 9am selfish, dirty and disgusting staffs and their service is horrible.

B Gord