4/5
Thank you for resolving my issue.
Earlier this week I had an appointment at 8am at G’s Dental Studio, arriving at 7:40am. Despite checking in first, the six others who arrived later than I were attended to before me. But before anyone was tended to, the staff were informed about a “huddle,” in the back of the office where they discussed business matters, which resulted in more of a delay.
By 8:22 am, all of the other patients who arrived later than I were called, except for me. This left me feeling that my time was not being valued. And as a patient who suffers from anxiety due to PTSD, waiting in small rooms is anxiety inducing.
Consequently, I requested an itemized receipt to check my account balance, which confirmed I had a credit of over 800 dollars! Given the continued lack of respect I have felt towards my time, I insisted that a refund for my credit be processed immediately, as of November 12, 2024. I informed the very polite and professional male clerk who was working that morning that I have tried to give the office the benefit of the doubt but that morning just was such an inconvenience to me, medically speaking. My appointments were always on Friday afternoons so I never had any issues with the office until they changed the appointment dates to Tuesday.
I have previously inquired about initiating a refund during my last two visits and wanted to use the credit for another service, but, unfortunately, because of a) time constraints and b) I am moving away at the end of the month, I wanted to ensure that I received my money in full and promptly. The office manager did eventually call the next day and took my card information to process the return.
Lastly, I do want to let the office manager know that if they want people to respect their time by being on time, they need to respect the patient’s time, too, especially when we arrive early! IT GOES BOTH WAYS! Even the non-white patients whose money you’re holding hostage have careers and a life! Patient’s make sure this office doesn’t hold ANY of your money and that they treat your time and money with better respect, especially if you’re non-white.