Cupcakes at Metrotown - Burnaby, BC

Ryan O.

I really wanted to leave a more positive review—as I ordered two custom Labubu mini cakes for my girlfriend’s birthday and she genuinely loved the surprise and how cute they looked. Unfortunately, the overall experience—from ordering to taste—fell short, and I wouldn’t reccomend Cupcakes at Metrotown based on this.

First, the ordering process was far more complicated than it needed to be—there was conflicting and confusing information shared via e-mail, which made selection and order coordination very frustrating.

More importantly, I had specifically requested that the cakes be produced on the day of pickup since I planned to hold them for two days before my girlfriend’s actual birthday (this timing was due to our travel schedule). This was verbally confirmed when I placed and paid for the order. However, after a change in our plans, I called the day before pickup to ask that they delay production — I was told they had already made the cakes. That meant we had to give her the cakes right away (on pickup day), since they were already a day old and wouldn’t have stayed fresh for the birthday.

However, that proved to be unnecessary, because even though we served them on the day of pickup, the actual taste of the cakes was disappointing. The cake was dense and dry, and one of them didn’t follow the order correctly—we asked for chocolate cake with Nutella but received chocolate cake with buttercream (which I really dislike).

Lastly, the blue cake wasn’t properly packaged—it slid around in the box during transit and ended up a bit damaged. If it had been secured with tape like the purple one, or placed in a properly sized box, this could have easily been avoided..

So—were they cute? Yes.
Was my girlfriend surprised? Absolutely.
But were the cakes delicious or enjoyable? No.
Were they made as ordered or packaged properly? Also no.

Eddy W.

It’s so hard to say no to a cupcake 😅
This is a great location in front of the mall. Every quarter of the year they have seasonal cupcakes. They also have hallmark cupcakes to commemorate or celebrate an event or holiday.

As delicious as they can be, some can be overly sweet. But they definitely win on the aesthetics. The cupcakes are often noted for their visually appealing appearance. They have been around for many years.

Blyez

This place is AMAZING! So, the decour of cakes and cupcakes are already so pretty, but the flavour? Our favourite is the brownie-cookie, and when I tell you we go there almost everyday to grab one...!
The Frosting is so tasty, not overly sweet, which is great.
The staff is incredibly talented and nice, super recommend =)

Alexandra

"My cupcakes are moist and delicious. Men love my cupcakes," so said my favorite Golden Girl. She could have been describing the ones that are selling here at Metrotown Cupcakes, which doubles as not only their flagship store, but also the last surviving one in Vancouver.

I've been buying from them for years, and the cupcakes have always been soft and fresh.
Generously decorated with buttercream frosting and intricately topped off with unconventional items like Hershey Kisses, miniature cookies and cinnamon buns, candied pumpkins and eyes, marshmallows and fruit, these aren't your grandmother's Sunday Cupcakes.

I usually buy 6 in a pack, which is plenty to give you a never~ending sugar high. Once in awhile, I like to bring a pack into work and watch my coworkers drool over them as I put them on my desk in plain view. It's a great way to get some brownie points with your fellow colleagues. Or make that cupcake points.

With new Flavours of the Month being spotlighted alongside their fixed ones, it shouldn't be too hard for you to find one or two cupcakes to bring home with you. They also come in various sizes too, from "mini" which can only be bought in pre packaged increments of 12, to their "classic" which is their regular sized cupcakes that can be bought à la carte for about $5 a piece, to their "Big One", a sizable cupcake two times the size of a regular cupcake selling at about $16.

Like a lot of other places, Cupcakes also has a loyalty program that doles out special offers, points that can be redeemed for tote bags or a few dollars off your order, or the biggest reward of all, an actual cake {you'll probably be eating cupcakes for the rest of your life to accumulate the points needed to cash in on this one}.

Cupcakes are one of the most accessible desserts around, and this Cupcakes store has capitalized on this. Buy one, buy two, they are all delectable. And isn't that the icing on the cake? Make that cupcake.

Gian C. A.

This is a go-to for delectable cupcakes! 🫶 This is no ordinary cupcake! They are way above store-brought cupcakes. If they say its tiramisu or red velvet cupcakes— you will really taste the espresso or light cream cheese. Excellent service today Sept 13 around 5-6pm. I was trying to pick up mini cupcakes, the nice front counter lady helped me out since I want specific flavours like red velvet, tiramisu, vanilla and chocolate. Very helpful. I appreciate it!

JAPNEET K.

You need to give a raise to your employee- Izzy. She’s the most genuine associate you could Hv hired. Bought a gift and she made commendable suggestions and her attitude towards me brightened up my day. Love her! Will come soon to buy more from her🎀

Mania H.

The worst service I have ever received. I pre-ordered a pack of cupcakes and they didn’t even bother putting a proper label or placed in a commercial box. It looked like I baked cupcakes at home and put them in a plastic box. The icing touched the top of the box and looked very unprofessional. I will never step my foot in that store. Save yourself time and go to Safeway to buy your cupcakes. You will get professional cupcakes in a proper box with a proper label even better service!

Bat G.

Got the marble hello kitty cake here, and it's so cute and delicious. The smallest size is good for a small gathering (5-6 people). Their cupcakes are good too. I think this is the only location that can do the hello kitty birthday cake. So nice.